HR Business Partner

About the Role

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Job Description Role Overview The HR Business Partner (CX) will drive end-to-end employee lifecycle management across the Customer Experience function in PhonePe. This role acts as a strategic talent advisor to CX business leaders, aligning workforce strategy with functional goals. You will be responsible for balancing strategic workforce planning with execution rigor across frontline, operational, and core leadership teams. Responsibilities Strategic Business Partnering • Contextual Alignment: Translates macro business strategies into actionable HR strategies. HR partners directly with functional leaders to ensure HR decisions directly support revenue, growth, and operational goals.
• Culture & Health Monitoring: Tracks organizational sentiment, burnout levels, and leadership effectiveness. Intervenes early to address cultural drift, alignment gaps, or systemic friction between cross-functional teams. Workforce Planning & Annual Operating Plan (AOP) • Financial & Capacity Alignment: Translates operational targets into precise headcount requirements, ensuring hiring schedules align with budget constraints and growth targets. Organizational Design • Structure & Span Optimization: Evaluates organizational charts to remove redundant layers, streamline decision-making, and maintain efficient spans of control across management tiers.
• Operational Efficiency: Redefines roles and workflows to eliminate bottlenecks, ensuring cross-functional teams operate with clarity on ownership, accountability, and handoffs. Talent Management & Development • Enablement & Onboarding: Designs structured onboarding frameworks to accelerate time-to-productivity for new hires and build early organizational engagement.
• Performance Management: Ensures meritocratic, objective performance evaluations are consistently executed across teams, directly linking appraisal outcomes to compensation revisions, variable pay, and promotion cycles to visibly reward top performers.
• Succession Planning & Pipeline Management: Identifies critical roles and maps high-potential (HiPo) talent into structured pipelines. Builds internal succession benches and readiness pathways to mitigate key-person risks and ensure seamless leadership continuity.
• Capability Building: Establishes clear career ladders, competency models, and targeted leadership training to equip managers with coaching, feedback, and execution skills. Employee Engagement & Retention • Frontline Listening Mechanisms: Uses pulse surveys, focus groups, and skip-level interviews to gauge employee sentiment and surface operational issues.
• Targeted Interventions: Analyzes turnover trends and exit data to build proactive retention strategies for high-potential (HiPo) employees and critical talent pools. Diversity & Inclusion • Execution & Accountability: Translates broad corporate DEI commitments into specific talent practices within the function, including unbiased recruitment, equitable promotion pipelines, and inclusive leadership behaviors. Qualifications Qualification Requirements • MBA/PGDM in HR from a Tier-1 Business School.
• 5-7 years of HR experience with 3+ years of core HRBP experience supporting large-scale operational or corporate teams.
• Strong business acumen, analytical skills, and stakeholder management capability. Additional Information PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

This charter requires 5 to 7 years of progressive experience, combining deep domain fluency in Problem Solving, Team Collaboration, Domain Expertise with disciplined execution via Executive BI Dashboards and Enterprise ERP & Portfolio Suites. You will interface directly with C-suite executives, practice heads, and global enterprise clients to ensure every milestone meets PhonePe's quality bar.

The HR Business Partner position at PhonePe (Bengaluru) carries an annual CTC range of ₹13L – ₹19L per annum (approx. ₹1,08,333 – ₹1,58,333 per month gross), benchmarked to mid-senior level standards in Software Development and IT Services and IT Consulting.

Salary & Compensation Breakdown

Annual CTC Range: ₹13L - ₹19L / yr • Experience Benchmark: 5 - 7 Years (Senior Level)

Annual CTC is structured between ₹13 Lakhs and ₹19 Lakhs per annum (approx. ₹1,08,333 – ₹1,58,333/month) based on interview performance, Problem Solving & Team Collaboration depth, and 5 to 7 years of progressive experience. Package includes fixed base pay, statutory provident fund, medical insurance, and performance-linked incentives at PhonePe.

Perks & Benefits: Competitive Compensation • Comprehensive Health Insurance • Flexible Work Environment • Professional Development & Training

Work Location & Regional Hub — Bengaluru, Karnataka, India (Onsite)

This HR Business Partner opening is based in Bengaluru, Karnataka under a Onsite work arrangement. Candidates located in Bengaluru or willing to operate from the Bengaluru regional corridor will collaborate directly with PhonePe's Software Development and IT Services and IT Consulting unit during standard Indian business hours.

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About PhonePe — Company Profile & Details

PhonePe is a verified employer operating within the Software Development and IT Services and IT Consulting and enterprise solutions ecosystem with active delivery operations in Bengaluru, Karnataka. Known for structured execution across multi-quarter business unit strategy and operating cadence, PhonePe partners with C-suite executives, practice heads, and global enterprise clients to build resilient products, client services, and sustainable career pathways for mid-senior level professionals.

Industry / Practice: Software Development and IT Services and IT Consulting • Regional Hub: Bengaluru, Karnataka, India • Verification: GST & KYC Verified Employer

How to Apply for HR Business Partner at PhonePe

1. Click "Apply Now" on this page and verify your candidate profile, contact details, and updated resume highlighting Problem Solving, Team Collaboration, Domain Expertise.
2. Complete the role-readiness screening check confirming your 5 to 7 years of progressive experience and availability for the Bengaluru (Onsite) mandate.
3. Shortlisted profiles undergo a structured evaluation with PhonePe's Software Development and IT Services and IT Consulting hiring panel focused on annual operating plans, budget forecasts, and quarterly OKR frameworks and practical problem-solving.
4. Final discussion with PhonePe leadership covering role expectations, onboarding timeline in Bengaluru, and the ₹13L – ₹19L / yr compensation package.